Covid-19 Safety Measures

The global COVID-19 pandemic has been a tough time for all of us, which has changed the entire travel game. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are at Pullman Doha West Bay.

As we are opening soon, we are prioritizing the safety and well-being of our guests and staff with the ALLSafe programme by Accor as the world goes through this unprecedented crisis.

We are pleased to share that the new operational standards being implemented at Pullman Doha West Bay and at Accor properties across Middle East & Africa were developed in partnership with hygiene solutions specialist Bureau Veritas, a world leader in testing, inspections and certification. Furthermore, a global partnership has been forged with global insurance giant AXA in order to provide guests with free medical support that includes consultations with medical professionals by phone or in the location where they are staying.

At each touchpoint along the guest journey through Pullman Doha West Bay, extensive measures are being taken to protect guests and team members:

• Hands-on training for all employees, a dedicated on-property roll-out committee and a formal audit program, validated under the global ALLSafe Cleanliness label, ensure initial and continued compliance.
• The appointment of specially trained ‘ALL Safe Officers’ to oversee all cleaning-related hotel operations, preventive measures and to handle guest enquiries.
• Free health support with AXA, including access to medical professionals and consultations by phone or on the location.
• Physical distancing marks throughout the hotels and dining outlets.
• Masks and gloves provided to guests and worn by all employees (changed every 4 hours).
• Assisted contactless check in and check out.
• Virtual restaurant and in room dining menus.

As we open the doors to our brand new hotel, we assure that we are looking ahead, through the COVID-19 pandemic, to ensure that our valued guests and team members will always be looked after with the highest degree of safety, care and comfort. 

#HEART4ALL #ALLSAFE